At Chris Li, customer satisfaction is our top priority. We aim to provide a smooth and transparent shopping experience. Please review our policy below for refunds, returns, and exchanges.

Cancellations

We understand that plans can change. If your order has not yet been shipped, you are eligible for a full refund. This ensures flexibility and peace of mind when shopping with us.

Custom & Personalized Items

Most of our products are handcrafted and made-to-order, making each piece unique.

• Custom or personalized items cannot be refunded or returned once production has begun.
• Please double-check all details, including names, spellings, and finishes, before placing your order.

These items are specially created just for you, so cancellations are not accepted after processing starts.

Returns (If Applicable)

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery (for quality-related issues only).
• Products must be unused, in original condition, and include all original packaging.
• A receipt or proof of purchase is required.

Refund Process

Once we receive and inspect your return:

• You will receive an email confirmation regarding the status of your refund.
• If approved, your refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account.
2. Contact your credit card provider — processing times may vary.
3. Reach out to your bank, as delays can occur.

If you’ve completed all the above steps and still haven’t received your refund, please contact us at service@chrisli.com.

Quality Issue Handling

Due to the handmade nature of our products, slight variations may occur. These differences are part of the charm and uniqueness of each item.

However, if you experience any of the following:

• Damaged items
• Missing or incomplete orders

Please contact us within 7 days of delivery at service@chrisli.com. Our team is committed to resolving any issues quickly and ensuring your satisfaction.

Return Shipping

• Customers will be charged shipping costs only once (this includes returns).
• No restocking fees will be applied.
• To initiate a return and receive the return address, please contact our customer support team.

Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out:

📧 Email: service@chrisli.com

Our support team is always here to help and ensure your experience with Chris Li is seamless and enjoyable.